Our Biggest Enterprise Software Client
Andalusia
Medical
Services
Andalusia
Delivered multiple enterprise products, including multiplatform web apps, business management software, and several websites
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Over the course of four years, our design lead worked with Andalusia on multiple enterprise software products including:
- Clinical coordination System
- Dental Care Multiplatform
- Supply Chain manager system
- Visit Management System
- Financial Dashboard
- Wellness Group website
Enterprise Software
USER Metrics
Formulated USER metrics as measures of good user experience design for Enterprise Software
U = Usage
are customers using it?
- Organizational engagement
- User engagement
- Active orgs
- Active users
- Feature adoption
S = Satisfaction
are customers happy while using it?
- Product Satisfaction
- PS Follow up questions
E = Ease-of-use
are they happy because it’s easy?
- End-to-end workflow funnels
- Customer Effort Score
- Service requests
R = Ramp-up
is it easy to get started and grow?
- On-boarding funnel
- Scale-up funnel
Results Recap
- Had over 500 co-creation sessions
- Increased websites engagement by 300%, through higher average time on pages
- Increased websites conversion rates and goal completion rates by 80%
- Improved System Usability Scale results for all 4 enterprise software products
- Streamlined management back office workflows
- Dramatically increased productivity of client’s employees, and reduced operating costs
DotCare
Featured
Product
DotCare is a way to connect medical providers and patients together, via offering a large number of products: DotCare website, DotCare mobile apps ( Health & Lifestyle, ESS, Women, and for Physicians)
Final Thought
We learned a lot from our four years experience with Andalusia for Medical Services, and we surely contributed in its great success.
Designing for omnichannel platforms and improving both front stage and back stage workflows is what we excelled throughout our experience with Andalusia.